We believe our continuing healthcare service is unique in that we are fully trained and qualified advocates who can have clinical skills and experience
This allows us to support our clients in a very personalised way. We understand that you need to be in control of your own case, but you may feel as if you have been pressurised during MDT meetings, and your thoughts and feelings dismissed.
Our role is to provide you with an advocate who can present the clinical case for your relative, as well as support you to be able to make your points heard
We know that no two cases are the same, and that is why we treat all of our clients as individuals. We listen to your thoughts and concerns and then we plan our case around your objectives.
All of our clients are allocated an advocate who will be consistent throughout the process, and you will have a direct contact number, so you can speak to them at any time. We are not a 9 to 5 service and feel we should be there fore for our clients during evenings and weekends, if we are needed. All of our team work together to provide the best service we can give.
If you have any questions about Continuing Healthcare, please call us because we are happy to chat to you in order that you fully understand the process and possible outcomes. If you would rather read about Continuing Healthcare, there is a brief overview below:
Continuing Healthcare is not for everyone and although someone may be considered very frail or even end of life, their needs may not be considered a Primary Health Need and therefore they would not be eligible for the funding.
Continuing Healthcare is not permanent and although someone may be granted Continuing Healthcare, it will be regularly reviewed annually, or if the persons needs change Continuing Healthcare can and will be withdrawn if they are assessed as no longer eligible.
The decision is not final and if an application for Continuing Healthcare is declined, there is a Dispute Process which we can assist you with. This can be a long and difficult process and therefore we embark on this journey, we carry out our own independent assessment of the persons needs, whether in person or via telephone with their relative or friend if they prefer. Obviously assessing the person themselves is better and more accurate. If we determine that there is little chance of success, we will explain our reasons why. You can then make an informed decision if you wish to carry on. We do not encourage people to continue a case if they ultimately have little chance of success.