We specialise in Continuing Healthcare Advocacy. We can assist you from initial enquiry throughout the assessment process and also through to dispute if required.

We offer several services to assist you or your relative on the care journey including Home care Pathway, Hospital Discharge Pathway and Care Home Pathway


Wherever you are living, you may need financial support or assistance with your personal financial affairs including Power of Attorney, Property, Savings, Pensions, Wills, Probate, Benefits or Continuing Healthcare Funding.

Our expert advocates and clinical and social care staff can assist our colleagues within the legal profession with COP3, LPA Section 10, Capacity / Best Interest Wills, Continuing Healthcare Support Care Home Inspections

Here you can read about a selection of our recent cases



A diagnosis of dementia can be a stressful time, and planning for the future may be a daunting task. We can provide support with information to enable you and your family to ‘live well’ with dementia.

About Us

Who We Are

Dementia Support

Health Advocacy is a family run business, we have already helped hundreds of families with their care and support needs. We come from a Health, Social Care and Advocacy background and we have built a team of nurses, social workers, occupational therapists, legal professionals and other multi-disciplinary staff to enable us to widen our service provision as well as offering you the most suitable advocate for your needs. 

We also pride ourselves on recruiting team members who we treat as part of our own family and we extend that courtesy to our clients. We listen to you and even if that is all you need, that is what we are here for 24 hours a day 7 days a week.

Lyn Jones

Company Director

We would love to hear from you
For advice & general Enquiries

Continuing Health Care Active Support

We believe our service is unique in that we are fully trained and qualified advocates who can have clinical skills and experience

This allows us to support our clients in a very personalised way. We understand that you need to be in control of your own case, but you may feel as if you have been pressurised during MDT meetings, and your thoughts and feelings dismissed.

Our role is to provide you with an advocate who can present the clinical case for your relative, as well as support you to be able to make your points heard

We know that no two cases are the same, and that is why we treat all of our clients as individuals. We listen to your thoughts and concerns and then we plan our case around your objectives.

Continuing Healthcare Advocacy

All of our clients are allocated an advocate who will be consistent throughout the process, and you will have a direct contact number, so you can speak to them at any time. We are not a 9 to 5 service and feel we should be there fore for our clients during evenings and weekends, if we are needed. All of our team work together to provide the best service we can give.

If you have any questions about Continuing Healthcare, please call us because we are happy to chat to you in order that you fully understand the process and possible outcomes. If you would rather read about Continuing Healthcare, there is a brief overview below:

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What is Continuing Healthcare?

Continuing Healthcare is a package of funding provided solely by the NHS to people who are considered to have a Primary Health Need. This means that the majority of their care must have what can be considered ‘health needs’ as opposed to ‘social care needs’

The assessment process can be complex and in depth and can appear confusing for families and friends of the applicant. 

The funding can be awarded in any setting such as nursing homes, residential homes, or in the persons own home. 

Continuing Healthcare is not for everyone and although someone may be considered very frail or even end of life, their needs may not be considered a Primary Health Need and therefore they would not be eligible for the funding. 

Continuing Healthcare is not permanent and although someone may be granted Continuing Healthcare, it will be regularly reviewed annually, or if the persons needs change Continuing Healthcare can and will be withdrawn if they are assessed as no longer eligible. 

The decision is not final and if an application for Continuing Healthcare is declined, there is a Dispute Process which we can assist you with. This can be a long and difficult process and therefore we embark on this journey, we carry out our own independent assessment of the persons needs, whether in person or via telephone with their relative or friend if they prefer. Obviously assessing the person themselves is better and more accurate. If we determine that there is little chance of success, we will explain our reasons why. You can then make an informed decision if you wish to carry on. We do not encourage people to continue a case if they ultimately have little chance of success. 

Care Pathway Support

We offer several services to assist you or your relative on the care journey

  • We can assist with Care Home Selection support, ensuring the placement effectively meets the needs of the person requiring care
  • Our staff can carry out Care Home Records Inspection , ensuring the records are robust, appropriate to the needs of the person and updated regularly. Accurate records are essential for any funding application which may be made
  • For families who may be a long way from a relative who is in a care home, we can carry out Care Home Monitoring, ensuring effective care is being delivered in a safe and appropriate environment
  • We are experts in Care Home Funding , including Current Assessments, Disputes, Retrospective cases and Periods of Unassessed Care and can manage these cases for you with the benefit of an experience clinical advocate
  • We will visit the person in hospital and identify the kind of support they will need on discharge
  • Our staff will provide expert advocacy support at Discharge Planning and Best Interest meetings 
  • We can provide support with identifying next steps and facilitating appropriate discharge and liaise with Health and Social Care professionals on your behalf
  • As part of this service we will also explore any funding options which maybe available 
  • We will meet with the person requiring the care and identify what level of support the person needs
  • We can then determine the level of care and skills required to manage this
  • Our staff can provide support with recruitment of home care staff and assist with identification of payroll and employment law support Disclosure & Barring Service (DBS) checks
  • We can create Care Plans, Risk Assessments and Working Schedules
  • As part of this service we will also explore any funding options which may be available 

Care Home Pathway

Hospital Discharge Pathway

Home Care Pathway

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Please contact us for more information

Finance & Benefits

Wherever you are living, you may need financial support or assistance with your personal financial affairs including Power of Attorney, Property, Savings, Pensions, Wills, Probate, Benefits or Continuing Healthcare Funding.

Continuing Healthcare Funding

Care Fees

We can discuss your options in terms of funding your care fees. You may be eligible for Continuing Healthcare or Funded Nursing Care. We can help with applications for both and subsequent reviews or disputes. We can discuss your options in terms of funding your care fees. You may be eligible for Continuing Healthcare or Funded Nursing Care. We can help with applications for both and subsequent reviews or disputes. Please visit our Continuing Healthcare section for more information.

Court Of Protection

When facing the need for Long Term Care, It is important to plan financially for your future, specifically if you have a diagnosis of Dementia or other condition which could have an impact on your mental capacity to make decisions regarding your finance and welfare.

With this in mind one of the services we offer is assistance with Lasting Power of Attorney applications. If you are caring for someone who has lost the capacity to make these decisions, we can assist with Court of Protection applications so that someone can be appointed to manage their financial affairs on their behalf.

Court Of Protection
Care Benefits

Benefits

There are a number of benefits that you could be considered for either as a patient or a carer.

Personal Independence Payment (PIP) is a benefit for disabled people to assist with care costs or mobility. It is tax-free and not means tested.

Attendance Allowance is between £55 and £82 per week if you have a physical or mental health disability over the age of 65. The decision about the rate of this payment is based on your needs and we can assist with your application or enquiries.

Carers Allowance may be available if you are looking after someone, we can look into whether you qualify for this and assist with your application.

Professional Support for the Legal Profession

Our expert advocates and clinical and social care staff can assist our colleagues within the legal profession with the following

Capacity Assessment for those lacking capacity to agree to LPA. These are required to be completed by Health or Social Care Professional and in many cases, the person’s GP is reluctant to carry these assessments out. 

We can carry out an Independent Capacity Assessment and if the person is deemed to have capacity, we can sign off the Section 10 Certificate. This service comes complete with a fully documented Capacity Assessment.. 

We carry out professional Capacity Assessments and Best Interest Assessments on our professional template, with the benefit of a fully qualified and experienced assessor.

We can provide the clinical aspect for current and retrospective Continuing Healthcare cases. Our highly trained and experienced staff can present cases at panel to great effect and we have an excellent success rate with both current and retrospective cases.

For Clients for which deputy ship is in place who are in care home. we can  carry out Care Home Monitoring, ensuring effective care is being delivered in a safe and appropriate environment. We will also carry out a Care Home Records Inspection, ensuring the records are robust, appropriate to the needs of the person and updated regularly. Accurate records are essential for any funding application which maybe made

Legal Support

What Is Dementia?

Dementia Support

From the first few days after your diagnosis right through your journey with Dementia we can offer support for you and your family including information and advice as well as a designated advocate who will be there for you every step of the way. The services we offer are not only practical, but delivered with a caring and emotionally supportive attitude.

We can deliver this service over the phone or arrange a home visit during which we can talk you through what is happening and what to do next.

Dementia Leaves

What Is Dementia?

Dementia is a word which describes a symptom, rather than a disease.. There are many different types of dementia although some are far more common than others. Everyone’s journey with dementia is different, and this is why our services are tailored to the individual.  

The more common dementia type illnesses are described below, but it is important to remember that all symptoms may not affect everyone the same. 

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Alzheimer's Disease

Probably the most common known cause of dementia in people with Alzheimer's disease, the chemistry and structure of the brain changes, leading to death of brain cells. The most common journey with Alzheimer's is a slow decline, rather than a rapid one. Medication is available which can also slow down the progression of the disease. The earlier the diagnosis, the more effective the medication
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Vascular Dementia

This kind of dementia is caused by the diminishing or cutting off the blood supply to the brain cells. The symptoms of vascular dementia can occur either suddenly, following a stroke, or over time, through a series of small strokes. There are of course other ways that the brain may not receive the pressure or blood supply it requires. Sufferers of vascular dementia tend to deteriorate in steps. These can be small steps, or larger ones, infections, falls, stress and fatigue can all contribute to progression of the illness.
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Kosakoff's Syndrome

Korakoff's syndrome is a brain disorder that is commonly associated with heavy drinking over a long period. Although strictly speaking this is not a dementia type illness, many , people with the condition experience loss of short term memory. Sufferers of Korakoff's often demonstrate challenging behaviors and paranoia

Recent Cases

Welcome to our recent cases section

Testimonials

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Jayne Dixon

Lyn has provided me, on behalf of my mother who has Alzheimer’s and lives in a nursing home, with a thoroughly professional and compassionate service. Her continuing support has helped me deal with the complexities of NHS Continuing Healthcare and to better understand and influence the standard of care my mother receives. 

Lyn is extremely knowledgeable and articulate and not afraid to challenge others’ opinions, in both correspondence and meetings, in order to ensure her client’s situation and care needs are properly understood, managed and accurately interpreted and recorded. 

With Lyn’s support, I am now much more confident that I am doing all I can to ensure both my mother’s care home experience and her financial circumstances are the best they can be under difficult personal emotional circumstances. For this, I would like to offer my sincere thanks.

I would recommend Lyn and Health Advocacy to anyone who feels daunted by the care and care funding system and the impact it may have on their loved one’s and their own circumstances.

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Jane Flaherty - Solicitor

“The advocate is very approachable and has helped the client to understand a difficult process at a very stressful time.  I have also had feedback from clients to say that the advocate is very confident in what she does with a professional and compassionate manner.

The advocate has also provided training for the Solicitors for the Elderly, of which I am a member of. Her training was very clear concise and practical. Her ethos is to get the right answer for the situation at hand and not to give people false hopes but to empower them to understand where the patient is at and why.”

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Gerald Doyle - Private Client

“The advice given to me by Health Advocacy was very useful.  It helped me better understand the assessment process for continuous health care.  That included the key things assessors would be looking at and how they arrived at their decisions, the need for solid evidence to support any claim for continuous health care and how I should go about gathering the evidence.  The rules round continuous health care are complex and hard to fathom  so expert advice is crucial.  I know feel much more confident about taking forward a request for more financial support for my mum’s care.”

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Miss Shelley Fowler​
“Firstly a huge and heartfelt thank you to Lyn Jones from Health Advocacy UK for all her help and support to get my Mother discharged home from hospital with a suitable care package provided by the local CCG. Lyn’s support followed 7 months of difficulties in trying to get my Mother home following a temporary placement in a Care Home.  Lyn took over fully as my Mother’s advocate allowing me to return to the role as her Daughter.  Her knowledge of the system and how things work meant that she had already spoken to all stakeholders prior to the Best Interest meeting and was fully informed with regards to details from all parties and available records in order to support my Mother’s wish to return home.  Following the meeting Lyn liaised with the CCG on my behalf as to the finer details of the care plan and package to be implemented. Lyn has remained a constant source of support for the family both during the process and after, to which I am very grateful.”
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Mrs P

“The Health Advocacy team’s knowledge of the Continuing Healthcare Framework and its application is outstanding.

This proved vital in overturning a decision to remove my father’s CHC. Health Advocacy’s commitment to my father’s case means that he continues to be well cared for and happy in his own home. This would not have been so, if we had not engaged the services of Health Advocacy.

(N.B. Health Advocacy will be engaged for all future assessments to ensure my father continues to be treated fairly).”

Health Advocacy UK

  • Continuing Healthcare
  • Care Pathway Support
  • Finance & Benefits
  • Working In Partnership
  • What Is Dementia?
  • Legal Profession Support

How to Contact Us

For more information or general advice please call us or fill out the form and we will get back to you

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0333 772 0414

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info@healthadvocacy.org

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